Delivery

We strive to provide convenient and cost-effective shipping solutions to ensure your shopping experience is seamless. Please review our shipping policy outlined below:

Domestic Shipping (UK):

  • For orders within the United Kingdom, we offer free standard delivery for purchases totaling over £50.
  • Orders below £50 will incur a flat shipping fee of £2.99-£4.99.
  • Our standard delivery time within the UK is typically 2-5 business days.

International Shipping:

  • For international orders, we offer free standard delivery for light items (weighing under 0.999kg) with a total purchase value exceeding £100.
  • Heavy items (weighing over 1kg) qualify for free standard delivery for orders totaling over £150.
  • Orders not meeting the free shipping criteria will be subject to standard international shipping rates, which vary depending on the destination and weight of the package.
  • International delivery times may vary based on location and customs clearance procedures. Please allow for additional time for delivery.

Additional Information:

  • Please ensure the accuracy of your shipping address during checkout. We are not responsible for delays or undeliverable packages due to incorrect addresses provided by the customer.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • In the event of any shipping delays or issues, our customer service team is available to assist you. Please contact us for any inquiries or assistance regarding your order.

Shipping service:

  • - Larger items (over 1kg) will be shipped via courier APC at the standard courier shipping rate. Some fragile mosaic items and silver jewelry of higher value will be shipped via courier.
  •  - Small parcels are sent with Whistl (passed onto Yodel)  on a 48hr tracked service.
  • - Shipping times given are after dispatch of the order, not the day of placing.
  • - Small parcel are the following size - Max L 45cm x W 35cm x D 16cm, if the package exceeds this then the shopping cart will charge for courier delivery (£4.99)

 

  • Deliveries to EU countries - Customs fees / taxes may be applicable when the goods arrive to the receivers country, this is payable by the receiver. 

 

If orders are refused at the customs due to non payment of said fees then the order will be refunded for the item only.

ZONE 1 - UK Mainland
0-99g
100g - 999g
1kg+

 

£2.99
£2.99
£4.99

 

OUTLYING REGIONS

ZONE 2 - Northern Ireland BT
0-99g
100g - 999g
1kg+

£2.99
£2.99
£12.50

*Delivery can take up to 5 working days

 

ZONE 3 - Scottish Highlands & Isles, Channel Islands, Scilly Islands
0-99g
100g - 999g
1kg+
£2.99
£2.99
£12.50

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21, HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50, PO30 - PO41, TR(21-25), ZE

European Shipping

ZONE 4 - Ireland, Austria, Belgium, Czech Rep, Denmark, France,  Hungary, Luxembourg, Netherlands, Poland, Italy, Lithuania, Portugal, Spain, Slovakia, Slovenia, Sweden, Bulgaria, Estonia, Finland, Greece, Latvia, Romania.
0-499g
500g-25kg
25KG+
£10.00
TBC
N/A

*PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY THE RECEIVER.

Please note German Customs now require a LUCID number, therefore we are unable to ship to Germany from the UK.

ZONE 5 - Switzerland, Norway
0-499g
500g - 999g
1 - 25kg
25kg+
£10.00
£13.00
£25.00
TBC

 

ZONE 6 - USA, Canada
0-499g
500g - 999g
1 - 2kg
2kg+
£12.50
£18.00
£35.00
TBC

 

ZONE 7 - Rest Of World

By Quotation - Please email starlitwisdomofficial@gmail.com

 

International Standard Service

Small items up to 500 grams (for EU) and upto 999 grams (ZONES 5 + 6) will be sent with DHL Packet Plus. This service is tracked and signatures are available on over 80% or deliveries. 

*Delivery times out of the EU can take up to 15 working days.

You will receive an automated email from DHL with your tracking details, you can track your order here;

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

 

*For ZONE 6, if bulky or high quantity of items purchased then the shipping price will be more than the standard price paid as this is based on the total volume weight of the order, and therefore you will be notified about this by email.


Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

UK SHIPPING TERMS AND DETAILS

DISPATCH TIMES 

We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3-4 working days.

UK Orders should be delivered within 3-5 working days after dispatch. (Please bear in mind there may be a slight delay with Royal Mail especially during the current situation) so please allow up to 7 working days for delivery.

If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is dispatched you will receive an automatic dispatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl, you will receive a tracking number in the dispatch email, however this is only a partially tracked service.

For large furniture items these will need to be shipped on a pallet. Please provide your customers contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.

We aim for 1-2 working days for dispatch of your orders (please note at the busiest time (Oct-Dec) orders may take 3 working days,

For orders placed after 4pm, the working day commences at 8am the next day.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK.

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.