FAQs

General FAQs:

How can I place an order?

Simply browse our online store, select the desired products, and follow the checkout process. If you need assistance, our customer support is here to help.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal for secure and convenient transactions.

Can I modify or cancel my order after it's been placed?

Once an order is confirmed, modifications or cancellations may not be possible. Please contact us immediately if you have any concerns.

Is my personal information secure?

Yes, we prioritize the security of your data. Our website uses encryption technology to safeguard your personal details.

Can you gift wrap my orders?

We do not currently offer a gift wrapping service, orders are packed in unmarked new and recycled packaging.

What happens if an item arrives faulty, or damaged in transit?

This can be found in Terms & Conditions, but in short, we require photographic evidence for any item and a replacement will be dispatched.

Shipping FAQs:

Where do you ship to?

At the moment we offer shipping to UK only. Please check our Shipping Policy for more details.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package.

What is the estimated delivery time?

Delivery times vary based on your location. Please refer to our Shipping Policy for estimated delivery times.

Product FAQs:

Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for details.

Are your products made from natural ingredients?

Many of our products are crafted using natural ingredients. Check the product descriptions for detailed information.

The picture shows multiple items but the description says sold individually, what I will receive?

Most items are sold individually unless stated otherwise in the product descriptions, photographs are for illustrative purposes only.

Contact and Support FAQs:

How can I reach your customer support?

You can contact our customer support team via [email/phone/live chat]. We are here to assist you with any questions or concerns.

What payment options do you accept?

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